You may occasionally see a message in the Duo Mobile app asking you to reconnect your account. This typically happens after switching to a new phone with your existing number, or following a software update.
The quick way to fix this is to:
1. Go to multifactor.newschool.edu
2. Click on the manage devices button at the bottom of the page.
3. Enter your NetID email and New School password.
4. You may be automatically prompted to authenticate with a method you have set up with your account. If you are unable to use Duo Mobile, select the Other Options link and select the Text Message Passcode option. This will text you a code that you will enter into the Duo prompt.
5. Once you are in the device manager, locate the phone you have set up with Duo mobile and select I have a new phone. Follow the on screen instructions, which includes the QR code you will need to scan to reconnect Duo mobile.
If further assistance is needed, please contact IT Central at 646.909.4357
-
Go to multifactor.newschool.edu
-
Click the Enroll/Manage My Devices button at the bottom of the webpage (you may need to scroll down)
-
Enter your NetID email address and Password
-
When prompted for Duo, select Open Duo Mobile and click the Need Help? Link on the bottom left.
-
Select the "Activate Duo Mobile" under the I have a new phone option
-
Confirm your phone number and click Text me a passcode link.
-
On your phone, click the link that is texted to you to reconnect to the Duo mobile app
Once you have successfully reconnected to Duo, you will see that Duo Mobile is active and not grayed out.