Correcting SSO Login Autofill

 

Starting in mid-May and throughout the remainder of 2026, the university will be transitioning all services requiring SSO login to a new log in experience. During this period, the current log in process and the new log in process will run in tandem as systems are gradually updated. As a result, you may encounter different log in screens depending on the service you are accessing, and you may be asked to sign in using either your NetID or your full New School (NetID@newschool.edu) email address. Your full email address will become the authentication standard across all university systems with SSO when the transition is completed.

Rollout Timeline for New Log In Experience

  • May 18, 2026: Canvas
  • May 26-27, 2026: Google, MyNewSchool, Banner, Degreeworks
  • May 28-July 30: Remaining New School services that use SSO.

To log into New School services, you must use your official New School account. Because the university uses Microsoft Entra for authentication, your browser or password manager might automatically try to autofill credentials from a personal, work, or other school Microsoft account. This conflict can cause sign-in errors.

This may result in:

  • Repeated login prompts
  • Incorrect account autofill
  • Sign-in failures or access issues with university applications 

This issue is typically caused by saved browser sessions, cached credentials, or password manager autofill behavior.

 

How to Resolve  

Experiencing an autofill or account error? Review the options below to resolve the issue and access your account.

  • Ensure you are signing in with your New School credentials. Sign in with full email address (NetID@newschool.edu) 
  • Open the login page in a private/incognito browser window. (Private browsing sessions prevent previously saved credentials from automatically loading.)

  • If logged into Microsoft on another account, click on your account icon and select Sign in with a Different Account, and enter your New School credentials

Profile - Switch account

 

  • Clear your browser cache, cookies, and saved login credentials
    • If using multiple accounts, consider using separate browsers for each institution or account.
  • Update or add your New School credentials within your browser or password manager to ensure the correct account autofills moving forward.
  • Sign out of all Microsoft accounts and close all browser windows before attempting to sign in again.

If the issue persists after completing the steps above, restart your device and try signing in again.

 

Click here for information on "Signing on with Single Sign on"

 

Print Article

Related Articles (1)

Signing in with Single Sign On
Login once and access commonly used web-based applications