Correcting SSO Login Autofill

To log into New School services, you must use your official New School account. Because the university uses Microsoft Entra for authentication, your browser or password manager might automatically try to autofill credentials from a personal, work, or other school Microsoft account. This conflict can cause sign-in errors.

How to Resolve  

Experiencing an autofill or account error? Review the options below to resolve the issue and access your account.

  • Ensure you are signing in with your New School credentials (NetID@newschool.edu) 
  • Open the login page in a private/incognito browser window.

  • If logged into Microsoft on another account, click on your account icon and select Sign in with a Different Account, and enter your New School credentials

Profile - Switch account

 

  • Clear your browser cache, cookies, and saved login credentials
    • If using multiple accounts, consider using separate browsers for each institution or account.
  • Update or add your New School credentials within your browser or password manager to ensure the correct account autofills moving forward.
  • Sign out of all Microsoft accounts and close all browser windows before attempting to sign in again.

 

 

Click here for information on "Signing on with Single Sign on"

 

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