NotebookLM FAQs & Troubleshooting

Important Privacy and Security Notice

Review the guidelines and best practices for Generative AI at The New School prior to using any AI tools.

Why is NotebookLM unable to answer my questions?

There are a few reasons why NotebookLM may not be able to answer your question:

  • Safety flags: The content of your source contains language that triggers a safety flag. This can occur with sensitive topics like violence, sexuality, or obscenity, even in historical contexts.

  • Unclear phrasing: When your notebook contains many sources, NotebookLM retrieves the most relevant information based on your question first, then builds a response with this information. Try to rephrase your question to be clearer or more specific. A more specific question helps NotebookLM locate the most relevant pieces of information.

  • Information not in sources: NotebookLM is designed to answer questions based on the information provided in your uploaded sources.


Why will my source not import into NotebookLM?

Sources can’t be imported into NotebookLM if:

  • It exceeds the allowed 500,000 word limit per source.

  • The file size exceeds the allowed 200MB limit.

  • Your original PDF file is copy-protected.


Can I recover deleted notes from NotebookLM?

No, deleted notes cannot be recovered.


 

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