General

On both Mac and Windows

Make sure you have the right software: Laptop Printing Software (students or faculty) or FRC (faculty only).
Check that you are on the newschool Wi-Fi.

Other networks, such as newschool-guest, eduroam, or a hotspot, will NOT work.

Mac

Issues installing the Laptop Printing Software

Issue: The installer worked, but no New School printers are showing.
Solution: Change installation settings to allow installation

Go to Settings/privacy
In the Security section, click on Allow.

Then run the installer again. It should now work.

Issue: The New School printers are listed, but the pop-up won’t launch.
Solution: Enable the Pharos pop-up.

Go to Login items & Extensions

In Settings, scroll down to Pharos Systems International
Toggle to the On state. It should look like this.

Issues when the Laptop Printing Software is already installed

Issue: New School printers are not showing
Solution: Uninstall the existing Laptop Printing Software and install from a new download.

See How to Uninstall Laptop Printing Software

Note: Installing over the existing version does not fix the issue.

Known issues with specific macOS versions

macOS 15.6.1 Sequoia

You may need to adjust permissions in Privacy & Security settings and restart.

macOS 26.6.2 Tahoe

You may need to add Full Disk Access and restart.

macOS 14.6.1 Sonoma 

You may need to add Full Disk Access and restart.

macOS 26.6 Tahoe

If printers went away, you may need to uninstall and reinstall

macOS 27 Golden Gate

1. Install Rosetta
2. Laptop Printing Software
3. Laptop Printing Software