There are various ways to use Duo multi-factor authentication depending on the devices enrolled to your account. Duo will always default to the most secure method and authentication options based on your enrolled devices and security settings. Please see below for details on how to authenticate.
In order to use Duo multi-factor authentication, you will first need to enroll a device and download the Duo mobile app. Please follow these instructions to learn how to enroll a device with Duo.
Once you have a device enrolled, you will automatically be prompted to use Duo multi-factor authentication when logging into an application where multi-factor authentication is required.
Important: Updated Multi-factor Experience
Starting in May 2026, The university is transitioning to a new Single Sign-On (SSO) platform. Duo Multi-Factor authentication (MFA) will continue to be used, though you may see updates to the log in experience depending on the system you access. Below you will see information on what to expect with the new experience.
The enrolled Duo devices and authentication methods you have already set up will remain the same throughout the transition.
New Experience
This experience will begin going into effect starting May 18, 2026.
Available Authentication Options:
The exact option available depends on the device type and operating system being used and has been set up with your Duo account. If you need to select another multi-factor option that you have set up on your account, click on the other options link.
Please see below for more info on options for Multi Factor Authentication.
Please note: If you have more than one device enrolled in Duo multi-factor you will see available options listed to select.
Touch ID/Facial Recognition/Biometric
Duo supports biometric authentication on compatible devices. Biometrics allow users to verify their identity using a fingerprint or facial recognition instead of approving a push notification or entering a passcode. When supported, Duo works with the device’s built-in security system and password manager to securely manage authentication credentials.
Biometric options may include:
- Fingerprint recognition
- Facial recognition
- secure system unlock
Registering Touch ID also registers Face ID if you currently use Face ID on your device.
Depending on the option your device supports, you'll either scan your face to use Face ID while logging in, or you'll scan your fingerprint instead to use Touch ID.
Follow the device's prompt to scan your fingerprint or use facial recognition and select continue to log in.
Duo Push
When logging into New School services, a numberic code will display on the devince you are logging in on when you choose to use Duo Push option.
Open the Duo Mobile app on the device you have registered with Duo and enter the on screen verification code.
Security Key
A security key is a physical hardware device that either connects directly into your laptop via a USB port or connects to your mobile device via available ports. These keys require the user to touch the key for multi-factor authentication approval.
*Please note: IT Central does not sell security keys.
When using a security key, insert security key into your device you are logging in on and tap/press your security key when prompted and select continue to log in.
Duo Mobile Passcode
Duo mobile passcodes are generated by the Duo Mobile app installed and activated on your Android or iOS device. This is the recommended if your device has no intenet connection (poor service, no Wi-Fi).
Open Duo Mobile app on your mobile device or tablet and locate the New School account in the account list, tap show to generate the 6-digit passcode.
On the device you are logging into, enter the passcode into the space provided and select verify to log in.
Bypass Code
A bypass code is a code provided by IT Central when assistance is needed to access your account.
Bypass codes will only be provided during support, if necessary. Generally speaking, if you encounter a situation where you are only able to enter a bypass code, you should check the devices you have enrolled in Duo by logging into multifactor.newschool.edu.
Enter the Bypass code provided and select verify to log in.
Current Experience
This experience will be removed by end of 2026. Please see new experience above.
Available Authentication Options:
Using the Duo push notification (Recommended)
A push notification is an automated message sent by Duo to your enrolled mobile device that has the Duo mobile app installed. Once you select “Send me a push” you will receive the following prompt on your mobile device. You may receive a verification notification to proceed, select approve to complete log in.
. 
Duo Generated Passcode
(Recommended if you do not have WiFi or are unable to use mobile data)
Duo mobile passcodes are generated by the Duo Mobile app installed on the registered device. Open Duo Mobile and locate The New School account in the accounts list, and tap “show” to generate a six-digit passcode. Enter that passcode shown into the space provided and select log in.
To view additional authentication options associated with your account, select the Device dropdown menu to proceed.