How to use Duo

 

As part of our continued commitment to security, The New School is enhancing the Single Sign-On (SSO) login experience used to access University systems.

This update expands DUO Multi-Factor Authentication (MFA) and introduces a different sign-in process for certain applications.  During this transition, you may notice two slightly different DUO login experiences depending on the application you’re accessing.

In order to use Duo multi-factor authentication, you will first need to enroll a device and download the Duo mobile app. Please follow these instructions to learn how to enroll a device with Duo. 

Once you have a device enrolled, you will automatically be prompted to use Duo multi-factor authentication when logging into an application where multi-factor authentication is required. 

Why am I seeing different Multi-Factor Duo Login Screens?

As we expand security across major University systems (including platforms accessed through MyNewSchool), some applications will display the current DUO prompt, while others will use the new DUO interface.

This guide will walk you through both ways to use Duo Multi-Factor Authentication so you know exactly what to expect, no matter which system you’re signing into.

Over time, all systems will move to the updated version.

You may notice differences in how you log in depending on the application you’re accessing.

  • Some systems will continue to use the current login experience
  • Other systems will use an updated SSO login experience, which integrates authentication differently and may not display a separate DUO screen.

 

Ways to Use Duo Multi-factor Authentication 

There are various ways to use Duo multi-factor authentication. 

Ways to authenticate: 

Duo SSO options

 

Please note: If you have more than one device enrolled in Duo multi-factor you will see a Device dropdown option at the top of the screen. Select the device you want to authenticate with to see the available authentication options 

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Duo push notification (Recommended) 

A push notification is an automated message sent by Duo to your enrolled mobile device that has the Duo mobile app installed. Once you select “Send me a push” you will receive the following prompt on your mobile device. 

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Tap on the notification to open the Duo mobile app and select approve 

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Duo generated passcode (Recommended if you do not have WiFi or are unable to use mobile data) 

Duo mobile passcodes are generated by the Duo Mobile app installed and activated on your Android or iOS device. Open Duo Mobile and locate The New School account in the accounts list, and tap “show” to generate a six-digit passcode. 

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Enter that passcode into the space provided and click and click “Log in” to log in to the application. 

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Security Key 

A security key is a physical hardware device that either connects directly into your laptop via a USB port or connects to your mobile device via available ports or near field communication (NFC). These keys require the user to touch the key for multi-factor authentication approval.  

The use of security keys must first be approved by IT Central. Please reach out to IT Central at itcentral@newschool.edu.  

*Please note: IT Central does not sell security keys 

To use a security key: 

  1. Make sure you have the security key inserted into your device or readily available to bring near the NFC reader on your device. 

  1. Make sure "Security Key" is selected in the device dropdown menu. 

Uploaded Image (Thumbnail)

 

  1. Select "Use Security Key". 

Uploaded Image (Thumbnail)

 

  1. When prompted touch the security key or bring the security key near your device. 

Touch ID

  1. Select the Password Manager option from the Device dropdown
  2. Click the Use Touch ID option

Duo device selection screenshot for using Touch ID

  1. When prompted, place your finger on the Touch ID button in the Touch Bar

Using touch ID step 2

 

Ways to Use Duo Multi-factor Authentication (New Interface)

What’s Different

The updated login experience is more streamlined and may look different from the traditional DUO prompt.

  • You may not see a “DUO Push” button like before
  • Instead, you’ll log in through a sign-in screen requiring the full NetID email address.
  • Enter your full email address (NetID@newschool.edu) 

New DUO interface

Enter your password

Enter Password

 

There are various ways to complete the Duo multi-factor authentication. 

Ways to authenticate: 

  • Approve a notification (if prompted) and select an available option to proceed. 

Sign-in options

  • In some cases, you may receive a verification code in the Duo Mobile app instead of a push notification.

Duo Mobile Code

  • The experience supports additional sign-in options, including "setting up a secure key" (requires setup on device)
    • Face recognition
    • Fingerprint 
    • Security keys or passkeys (using your enrolled device to securely sign in)
    • Signing in with GitHub (where applicable)
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Multi-factor Authentication
To keep information secure, The New School requires that all students and employees use multi-factor authentication when accessing certain university systems that may contain sensitive and/or Personally Identifiable Information (PII). This additional layer of security ensures that even if your password information is compromised, there is a second step of verification to help prevent unauthorized account access.