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Our New School account will allow you to log into various services that are available to a New School student, faculty, or staff member. Please follow the instructions below to set up your account.
Things you’ll need to set up your account
- NetID
- New School ID number (N-Number)
- Mobile device to set up multi-factor, if prompted
* Your New School ID number should have been sent to your personal email address when you were admitted as a student or after you’ve completed your new hire paperwork. If you do not have your New School ID number:
Set up you account
Use this guide to claim your New School account for the first time.
Step 1 – Claim your account.
Claim your account through the New School Account Portal, select Claim your Identity at the bottom of the login page.
Select "NEXT" to start
Step 2 - Verify Your Identity
Enter your Legal First Name, Legal Last Name, N Number (including the N00 prefix), and Authorization Code (PIN). Select "Find Account"
Step 3 - Acceptable Use Policy
Review the Acceptable Use Policy and select "Checkbox" to acknowledge that you have read and agreed to the terms, then select "Next".
Step 4 - Enter or Confirm Recovery Information
Your recovery information is used to verify your identity and help you regain access to your account.
Depending on your account, you will experience one of the following:
This means that we have an official email on record for your account. If you want to keep this as your official recovery email, confirm the recovery email displayed by selecting Next. If you want to change this email, you can do so by entering a new personal email address and selecting Next.
Please note that changing your email here does not change the official personal email on record. To change your official email on record you will need to contact the Registrar’s office if you are a student, or HR if you are an employee.
Step 5 - Verification PIN
After you have entered your recovery email, you will be sent a verification PIN to the email entered. When prompted, open the email from IT Central with the New School Recovery PIN, enter the PIN into the prompt, and click "Verify".
Step 6 - Create a Password
Be sure to take note of your NetID on this screen. This is the information you will use to log into New School services with your full NetID email (NetID@newschool.edu).
Finally, you’ll need to create a password for your New School account.
To ensure your account’s security, the password must meet the defined requirements. You will be guided on the requirements as you type. Enter a new password, confirm it by entering it a second time, and then select "Reset Password" to continue.
Step 7 - Account Claim Complete
When you have successfully completed your account setup, you’ll see an Account Claim Complete confirmation. Select "Complete" to be rerouted to the Account Page where you will be able to sign in and update your recovery information and/or change your password.
DUO Multi-factor Setup
Currently active students, faculty, and staff will need to set up Duo Multi-factor to access specific services including MyNewSchool and their New School Email. We highly recommend setting up the Duo Mobile App for the best experience. If you are a current student, faculty, or staff, please review our How to Set Up Duo Guide.
If you ever need to update your or change your Duo set up, you can do so by logging in at multifactor.newschool.edu. For more information on Duo multi-factor and troubleshooting, please visit our Duo Support Guides.
Accessing New School Services
It takes approximately 24 hours for all of our systems to update once you have successfully claimed your account. This means, if you can’t log into my.newschool.edu or other services right away, please allow for 24 hours prior to trying to log in again.
Getting Support
If you ever experience any issues with claiming your New School account or setting up Duo, please contact IT Central for support.
Guidance For International Students
Where you set up your Duo multi-factor for the first time is important to note, especially if you set up multi-factor in your home country and then travel to a New School campus located in another country. For instance, if you live in a country outside of the United States but will be attending The New School at our New York City campus, setting up multi-factor in your home country will mean you will need to take certain steps to access your account when you arrive in NYC.
It is highly recommended that international students set up multi-factor using the Duo Mobile app (following the instructions below). This will allow you to use multi-factor by sending push notifications or using the Duo app generated code when only wifi is available to you.
Before you travel, please refer to the multi-factor guide for international students to ensure you have the necessary set up.
Look up your NetID
If you do not know or forgot your NetID (username) you can look it up in the New School account portal.
Please note that you must first Claim your New School Account in order to look up your account information.
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Go to account.newschool.edu
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Select the "Forgot Username" link
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Enter your recovery email address and date of birth (MM/DD/YYYY)
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If you did not directly set up a recovery email, please enter the official personal email address we have on file and select "Submit"
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If you receive an error, it means that you have not entered the recovery information we have associated with your account. Please double check the recovery email address entered. If you require further assistance, please contact IT Central.
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You will be sent an email to the recovery email with an authorization PIN. Enter the "PIN" when prompted and select "Verify".
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Authenticate with the Duo multi-factor authentication connected to your account.
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You will then be shown your NetID information.
How to Change or Reset Your Password
The New School Account Portal allows you access to change or reset your New School password.
If you know your current password and just need to change it due to it expiring, you can follow the change password process
Change Password
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Go to account.newschool.edu
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Login with your NETID and enter your current password
- Authenticate with the Duo multi-factor authentication connected to your account.
- Select "My Password" on the left side panel bar.
- Enter your current password and then enter your new password to update your account.
Reset Password
If you do not know your password.
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Go to account.newschool.edu
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Select the "Forgot Password" link
3. You will be routed to the password reset portal, select "next"
4. Enter your NetID and select "Submit"
5. Select the recovery email where you will receive the Verification PIN
6. Open the email and enter the PIN when prompted and select "Verify".
7. Authenticate with the Duo multi-factor authentication connected to your account.
8. There may be more than one account available. Select the account for password reset
9. Reset your account password by entering a new password and then confirm it by entering the new password again and select "Reset Password" to update your account.
