Can't print
How do I decrease my file size so that it will print quickly and correctly?
Open your file in Acrobat Professional and choose File > Save As Other... > Optimized PDF. To further streamline your file, choose the Tools menu > Protection & Security > Sanitize Document to remove file settings or hidden data that may prevent it from printing properly.
After optimizing in Acrobat, I still cannot print.
In the Print window, click the Advanced button and check the box labeled "Print As Image." Click OK and submit your file to print.
No jobs are going from my Mac to the printer, and there are “!” next to the printer names. What can I do?
If you encounter this problem, please report the issue to an IT staff member and move to another station.
When I send my job to print, I get the error message, “Does not match printer attributes.” What does that mean?
You are printing to an unsupported page size, and you will need to adjust the page size of your file. Please note that black-and-white printers and color printers offer only US Letter (8.5" x 11") and Tabloid (11" x 17") paper sizes.
What does it mean when I get this message, “Print job ‘File Name’ failed: unable to select a printer: printer ‘I421-B&W2-Printer’ is in error state ‘Error, Job Restarting, Error, Offline '?”
The printer you have selected is down. Select a different printer and resend.
What does “Print Job ‘File Name’ Failed: You do not have permission to use this printer” mean?
You have selected a printer to which you do not have access because you are not enrolled in that department.
When trying to print, why would I get a weird, coded error message on my station or at the printer?
The two most common causes of these errors are:
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Too much complex data in the file, or too many fonts.
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Too many objects in an Illustrator document, such as hundreds of vectors, or too many layers in a Photoshop document can overwhelm the printer with too much complex data. Often, grouping objects or flattening the image will fix this. Fonts can become corrupted when a computer crashes, for example.
To troubleshoot font problems, try using a basic font like Courier and see if the error is corrected. If it is, then one of your fonts is probably the root of the problem.
Converting your file to an optimized High Quality Print document can usually correct these problems. Another solution that often works is to copy and paste the entire document/image into a new document. The original document may be corrupted.
Prints, but not as expected
When I print in color, my first page prints fine, but the rest of the pages print as thumbnail images?
You have selected Choose paper source by PDF page size in the Acrobat Print window. Please deselect this print option and resubmit your file.
Can I print to PDF to format my file?
The "Print to PDF" function is not available on the current Mac OS supported in the labs. If you are working on a Windows PC station, you may select the "Adobe PDF" Printer in your print window to print to PDF. "Printing to PDF" simply creates a PDF file from your original file. If working on a Mac, please click on the "PDF" option in the printing window to "Save As" a PDF and optimize your file in Acrobat Pro if needed.
My color prints come out in Black and White when printing from a Windows Laptop
This is a known issue. Please follow the instructions at:
Windows Laptop prints in Black and White on color printer fix
You can also stop by one of the Technology Center Labs to get assistance from our staff with this.
What does “Processing Job” mean at the printer?
When the printer says "Processing Job," it means that it is currently working on outputting a print job. Please be patient while the printer finishes, as larger files take more time to process.
If my job is not printing, what can I do to check?
Ask the lab staff to check the printer queues. Sometimes a large job or multiple jobs sent before yours can cause delays. Sending your file repeatedly in these instances, however, only makes things worse. Send your job only once.