Installing and Using The VPN

Use this guide as instructions for how to install and use the VPN. 

REQUIREMENTS: 

• All VPN users must complete the New School Information Security Awareness training course "What You Need to Know About Privacy and Information Security" prior to receiving access to the VPN.  

• All VPN users must request access to the VPN through the VPN Request Form. 

• All VPN users must have a device enrolled for Duo 2-step login. 

SYSTEM REQUIREMENTS: 

• Windows 10 or higher 

• Max OSX v10.12 Sierra or higher 

• iOS 9.0.0 or higher 

• Android 4.1 or higher 

1. Download FortiClient VPN Software 

After you have requested access to the VPN and have taken the Information Security Awareness training course, IT Central will send you the VPN download.  

2. Install the FortiClient VPN Software 

If you get a message that FortiClient failed to install you may already have a version of FortiClient installed on your device. You will have to uninstall the old FortiClient by following these steps. 

WINDOWS USERS: those with Windows devices may experience one of the two install prompts.  

• Windows will not download .exe file 

• Go to your downloads folder and right-click on the FortiClient .exe application 

• Click on "Properties" 

• If you see the security section below, check the unlock box.  

  

• You will then be able to install the FortiClient. If you are still having issues, please reach out to IT Central. 

• Windows prompts you to install anti-virus software 

• We do not offer anti-virus through the FortiClient. If you are prompted to install the antivirus software, please select "Disable FortiClient real-time protection" and click "Next". 

  

3. Open the FortiClient Application 

4. Select VPN Connection 

You can access the VPN from within or outside of the United States. When connecting, select the VPN name based on your location.  

5. Enter your NetID and password 

6. Click "Connect" 

7. Click “Accept” when prompted about the 2-step login required 

This will send a request to send the Duo 2-step login request to the default authentication device you have enrolled with Duo 2-step using these steps. 

8. Allow the VPN Duo 2-step login request 

You should allow the Duo 2-step login VPN request on your default authentication device you have enrolled with Duo 2-step login. 

Once you have allowed the request you will then be connected to the VPN.