Installing and Using the New School VPN

Use this guide as instructions for how to install and use the VPN. 

Requirements for Accessing New School VPN

System Requirements

  • Windows 11

  • macOS 14 Sonoma 

Download FortiClient VPN Software 

After you have requested access to the VPN and have taken the Information Security Awareness training course, IT Central will send you the VPN download.  

Install the FortiClient VPN Software 

If you get a message that FortiClient failed to install you may already have a version of FortiClient installed on your device. You will have to uninstall the old FortiClient by following these steps. 

WINDOWS USERS: those with Windows devices may experience one of the two install prompts.  

  • Windows will not download .exe file 

  • Go to your downloads folder and right-click on the FortiClient .exe application 

  • Click on "Properties" 

  • If you see the security section below, check the unlock box.  


    Windows_FortiClient_Security

  • You will then be able to install the FortiClient. If you are still having issues, please reach out to IT Central. 

  • Windows prompts you to install anti-virus software 

  • We do not offer anti-virus through the FortiClient. If you are prompted to install the antivirus software, please select "Disable FortiClient real-time protection" and click "Next". 

    FortiClient_Disable

Using the VPN

Once you have successfully installed FortiClient you will then be able to sign in to use the VPN.

  1. Open the FortiClient Application 
  2. Select VPN Connection 
    • You can access the VPN from within or outside of the United States. When connecting, select the VPN name based on your location.  

Select the correct VPN based on your location within or outside the U.S.

  1. Enter your NetID (username) and New School password 
  2. Click "Connect" 
    • This will send a request to send the Duo 2-step login request to the default authentication device you have enrolled with Duo 2-step using these steps. 
      • If you have Duo push set up, open the Duo mobile app on your phone to approve the request. 
      • If you do not receive a Duo push, you can use the Duo passcode option by entering a comma and the 6-digit passcode shown in your Duo mobile app right after your password in the password field when logging in (step 3).
  3. Once you have allowed the request you will then be connected to the VPN. 
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Related Services / Offerings (2)

Virtual Private Network (VPN) for Faculty & Staff
The New School offers a virtual private network (VPN) enabling faculty, staff, and other authorized individuals to access internal computer systems from off-campus.
VPN Request for Faculty and Staff
Request access to the New School VPN